| Bluestreak Beads are dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
15 Ronald Rolph Court Wadloes Road Cambridge CB5 8PX United Kingdom
Phone: 01223 510757
Email: bluestreakbeads [at] gmail [dot] com
Making A Purchase
| Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. All transactions are carried out in UK Pound Stirling (£). Our minimum order value is £5.
We accept Visa and Mastercard. You may send your credit card information via phone, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
Purchases up to £35 are charged at £1.75
Purchases over £35 delivered FREE (Within the UK mainland)
For special delivery before 1pm the next day, £5.50 is the cost
This applies to items sent out Monday to Thursday. Items sent special delivery on Friday get delivered on Monday by the royal mail.
For secial delivery on Saturday £7.95 is the cost
Special delivery will always require a signature upon receipt. You will need to order before 1pm to ensure that you get special delivery. The service is Royal Mail special delivery. This is available Monday to Friday (delivery next WORKING day) If you need it for Saturday it is a different service.
We will deliver anywhere in the world. Prices start from just £7.95 and are charged at cost. If your postage costs are lower than £7.95 we will refund the difference to you. If the cost of posting your items is higher we will inform you and ask you to pay the extra.
|We deliver your order as quickly as we can. We aim to despatch goods within 1-2 working days of receipt of your order. Delivery is by Royal mail 1st class post. There is also the option of Special delivery for urgent orders.|
|If your item is not in stock, we will back order for you. You will always be sent a note with your order with the option to cancel your order if you would rather not wait.|
Credit Card Security
|When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
| We want you to be 100% satisfied with your beads. If you have ordered something that is not suitable you can return it within 7 days of receipt for a full refund. The goods must be returned in perfect and unused condition. Please pack them carefully and enclose your order number and a note of explanation. Remember that they are your responsibility until we receive them back in our offices so you might want to use recorded delivery to return them.
Postage and Packing charges are only refundable for manufacturing faults, damage to goods, errors of description or in other circumstances at our discretion.
Shortages: Please notify us by email or telephone of any shortages within 3 days of receiving your goods. All of our orders are picked and then double checked to ensure that these are at a bare minimum.
|If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01223 510757 (International +44 01223 510757) or write to us at 15 Ronald Rolph Court Wadloes Road Cambridge CB5 8PX United Kingdom|
| Bluestreak Beads do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|